Submit your review
They did a good job doing my basement and were receptive to my concerns. They also left my basement cleaner than when they got there.
Very good work. I had done some research, A+ with BBB, great yelp and google reviews. They repaired two large cracks prior to a basement remodel in 2015. No issues with the service and they were prompt and professional. I own an Allstate insurance agency in Aurora and would have no concern recommending them to my own customers.
A few weeks ago, we unfortunately got water in our basement. My wife and I are new homeowners and this is a terrifying feeling. There are so many steps between a wet floor and a fixed basement that honestly I just froze. My wife actually came across reliable basement on a Facebook group that she is a part of. At first, I had called PermaSeal and US Waterproofing, which are 2 great companies; however, then Matt walked into our house and instantly, I felt at ease. Reliable Basement Services is a small family owned business, but offers a full array of services. From beginning to end, I felt that Matt and Reliable Basement Services had our best interests at heart. He didn't push drain tile on us, as the other two had and truly felt that our solution could be remedied at a much lower cost. Within 2 days, someone was at our house to fix the 2 cracks in our foundation. I will definitely keep them in mind for future needs (hopefully not any time soon), but would truly recommend anyone call for an estimate.
The crew who came out to work on my house did what they promised in a professional manner. Their price was better than the others, and their quality was excellent.
These folks came out to repair some cracks in the basement of our new home. Could not have been happier with their repair, price, and service. Even if you find someone with a comparable price, Reliable's customer service is enough to tip you in their favor.
Perfect service from start to finish. After receiving an outrageous quote from a rude man from "US Waterproofing" I called these guys for a new quote and the difference was night and day. Not only did this company not try to haggle like one time like U.S. did, but the work on my 3 foundation cracks was done extremely quick by a very professional guy. I will call these guys for every future related issue and will do my best to spread the word. You wouldn't even appreciate how smooth the business is done until you've had a bad experience with a different company.
Showed up on time and completed job within quoted timeframe. Price was reasonable for the work performed. I would hire again and have already referred them to a friend.
They were very easy to work with and talk to. They answered all of our questions. They stuck to the quote even when asked to do a few changes. The quote was lower than all of the other quotes with comparable equipment, warranties and installation. The clean up, dust control and time to complete the job were good. (Interior basement drain tile system)
I was absolutely amazed at the quality work this group did. They were timely, professional and delivered a quality basement build. I would recommend them to absolutely anyone seeking maximum value without compromising quality. Vince, Jeff, Mike and Jim are the cream of the crop and we could not be more pleased!
A great experience from start to finish. Dominick came out to give me an estimate in the spring of 2016, and I had to call him back in Feb of this year. He was no pressure, very reasonable price, and prompt and courteous, returning my calls in a timely fashion and patiently answering my questions. The crew that came out was great. Polite, conscientious of my space, good workers. There were a few miscommunications and snafus in the process, but nothing that was a major issue. Dominick followed up at the end of the job to make sure everything went well. I highly recommend them.
Our whole experience with Reliable Basement Services was wonderful. Our initial phone call was answered promptly and professionally. Their estimator, Alex, was able to come out the same day to provide an estimate. Alex was on time and patiently answered all of our initial and followup questions. He understood our request to keep the work area tidy as it is a finished basement used as a playroom by our young children. Alex communicated our request to the technician who was prepared with drop cloths and a wet/dry vac. The day of the work, the technician, Frank, called to inform us that he was on his way. He arrived on time and completed the work within the estimated time of completion. Frank was polite, professional, walked us through the work he was performing and took precautions to limit the amount of dust and debris. When the job was completed, the area was left as clean as he found it
Anthony came out right away and identified the problem (there was more than one.) He offered several solutions and scheduled the work for the next day. The workers were punctual and as clean as possible (no small feat when you are drilling cement.) Our basement is finished and due to access, they had to take down part of a wall but all was explained upfront. I would definitely hire them again. We were so upset about the water because we had just laid new carpet (of course) but Anthony made me feel better once he identified the problem and we agreed upon a solution. Also had them install new sump pumps as we were nearing that time and we wanted to be as safe as possible. Really felt it was a fair price given all the work they did