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Our experience with Reliable was nothing short of excellent from the very first call to schedule the estimate through completion of the new drainage system we had put in. Dominick, our sales person, was professional, kind and knowledgeable not to mention accessible throughout the whole process. The crew came out under less than optimal weather conditions yet dug the new drainage system without complaint. I highly recommend Reliable to anyone looking for top notch customer service as well as excellent workmanship. Thank you!!!
The very best crew, service and workmanship. They arrived on time both days, explained what they were going to do and made sure i was aware of when they were leaving. They were careful of the surroundings and cleaned up afterwards. They were incredibly open to my requests, patient and cooperative. Outstanding service and work. Also manager who made the initial estimate, was in frequent contract before the work and after; securing confidence in the project. All around, outstanding experience with this contractor.
The quality of the work the men did putting in our new exterior drain tile was outstanding.
They had to dig 4 ‘ under our 3 season porch so the job was exceedingly difficult. They worked so hard and well with each and did every step in our estimate . They were very polite and cheerful.
It has rained hard twice since the installation and our basement is dry!
I definitely hire them again.
Reliable Basement worked with us until every classroom and area no longer leaked. They stood by their warranty and fixed every issue we had. The workers arrived on time, worked tirelessly, and cleaned up after the job was completed.
Reliable Basement Services has helped me tremendously in stopping all major water penetration issues I have had in my cinder block basement walls. I am really happy with the true professionalism of their work.
On both occasions Steve came out quickly and provided a very reasonable estimate of the work needed.
I highly recommend Reliable Basement Services.
We had experienced a few basement floods due to sump pump failures, needless to say we were up to our eyes literally with this problem. When we bought this home the builder had buried our sump pump discharge line and gutters to drain away from the house and into the ditch. Over time, this pipe became plugged and caused me to utilize that garbage black sump pump line on the grass which froze repeatedly in the winter. I started to search for companies that move water away from homes, and found three. the two others were less expensive, yet so was the quality of work they were to perform. We set up an appointment with Reliable and Anthony came out and worked with my wife, due to me being on duty for work. He took the time to assure her of all the phases of work and understood what we were attempting to achieve. We added another discharge from another gutter that dumped right at the sidewalk from the driveway. This one was buried and utilized a discharge point into the yard and created a french drain style so that any water left in the pipe will be discharged and no standing water will be in the pipe.
The day of install, the project foreman, Alan was very presentable and courteous to my wife and worked to address all her concerns on installation day. I returned from my shift and found these guys actively working and they took time to speak with me on what they have completed and what they are working to complete. Attention to detail as for removing lawn and placing it back down is one item I noticed along with cutting across my driveway and back filling with stone to a level point.
Once these workers were completed, they took the additional time to clean up ALL the debris and mess that they created, leaving no stone unturned, so to speak.
I want to say thank you for treating my wife with respect and taking the time to walk through all her concerns, to the crew assigned this project as well, taking the time to work with my wife on her concerns and taking the time to explain what was being done. Finally, treating my home like it was theirs and respecting my property and cleaning up after the project. I would like to say - WE HIGHLY RECOMMEND THIS COMPANY, money well spent.
I want to thank your company for providing excellent service in communications and completion of my job at 1905E Locust st Kankakee, Il. Your representative Anthony Pane was great to deal with and as your company name states"RELIABLE". I rate my experience 5 star. Thank you Larry Gill
Reliable Basement Services LLC is a GREAT company. They were very responsive to my needs for a quote and their prices are fair. The drainage work that they performed for our townhome association was excellent. The workers were very informative, professional, and polite. They go the extra mile to do a great job. When they were finished the area that had the work done looked like it had never been touched. I would highly recommend them for any of your water problem solutions!
All I can say is WOW!!!!! From my first phone call to request a quote, to Scott and Jawaun finishing the job, Totally impressed!! Anthony came out, quoted the job and followed through on all my questions. At first the price was higher then what I had expected, but after doing additional research and contacting other same companies, I felt it was a fair price. Patti called, and set up the appointment, payment and told me that she would be calling "Julie". Scott and Jawaun showed up at the appointment time, they were courteous and did an incredible job. By the time the two of them left, 8+ hours later, my yard didn't even look like they had removed and replaced a three by six foot deep egress window well. Big thank you guys, you Rock! Great company, I would use you again.
They did a good job doing my basement and were receptive to my concerns. They also left my basement cleaner than when they got there.
Very good work. I had done some research, A+ with BBB, great yelp and google reviews. They repaired two large cracks prior to a basement remodel in 2015. No issues with the service and they were prompt and professional. I own an Allstate insurance agency in Aurora and would have no concern recommending them to my own customers.
A few weeks ago, we unfortunately got water in our basement. My wife and I are new homeowners and this is a terrifying feeling. There are so many steps between a wet floor and a fixed basement that honestly I just froze. My wife actually came across reliable basement on a Facebook group that she is a part of. At first, I had called PermaSeal and US Waterproofing, which are 2 great companies; however, then Matt walked into our house and instantly, I felt at ease. Reliable Basement Services is a small family owned business, but offers a full array of services. From beginning to end, I felt that Matt and Reliable Basement Services had our best interests at heart. He didn't push drain tile on us, as the other two had and truly felt that our solution could be remedied at a much lower cost. Within 2 days, someone was at our house to fix the 2 cracks in our foundation. I will definitely keep them in mind for future needs (hopefully not any time soon), but would truly recommend anyone call for an estimate.
The crew who came out to work on my house did what they promised in a professional manner. Their price was better than the others, and their quality was excellent.
These folks came out to repair some cracks in the basement of our new home. Could not have been happier with their repair, price, and service. Even if you find someone with a comparable price, Reliable's customer service is enough to tip you in their favor.
Perfect service from start to finish. After receiving an outrageous quote from a rude man from "US Waterproofing" I called these guys for a new quote and the difference was night and day. Not only did this company not try to haggle like one time like U.S. did, but the work on my 3 foundation cracks was done extremely quick by a very professional guy. I will call these guys for every future related issue and will do my best to spread the word. You wouldn't even appreciate how smooth the business is done until you've had a bad experience with a different company.
Showed up on time and completed job within quoted timeframe. Price was reasonable for the work performed. I would hire again and have already referred them to a friend.
They were very easy to work with and talk to. They answered all of our questions. They stuck to the quote even when asked to do a few changes. The quote was lower than all of the other quotes with comparable equipment, warranties and installation. The clean up, dust control and time to complete the job were good. (Interior basement drain tile system)
I was absolutely amazed at the quality work this group did. They were timely, professional and delivered a quality basement build. I would recommend them to absolutely anyone seeking maximum value without compromising quality. Vince, Jeff, Mike and Jim are the cream of the crop and we could not be more pleased!
A great experience from start to finish. Dominick came out to give me an estimate in the spring of 2016, and I had to call him back in Feb of this year. He was no pressure, very reasonable price, and prompt and courteous, returning my calls in a timely fashion and patiently answering my questions. The crew that came out was great. Polite, conscientious of my space, good workers. There were a few miscommunications and snafus in the process, but nothing that was a major issue. Dominick followed up at the end of the job to make sure everything went well. I highly recommend them.
Our whole experience with Reliable Basement Services was wonderful. Our initial phone call was answered promptly and professionally. Their estimator, Alex, was able to come out the same day to provide an estimate. Alex was on time and patiently answered all of our initial and followup questions. He understood our request to keep the work area tidy as it is a finished basement used as a playroom by our young children. Alex communicated our request to the technician who was prepared with drop cloths and a wet/dry vac. The day of the work, the technician, Frank, called to inform us that he was on his way. He arrived on time and completed the work within the estimated time of completion. Frank was polite, professional, walked us through the work he was performing and took precautions to limit the amount of dust and debris. When the job was completed, the area was left as clean as he found it
Anthony came out right away and identified the problem (there was more than one.) He offered several solutions and scheduled the work for the next day. The workers were punctual and as clean as possible (no small feat when you are drilling cement.) Our basement is finished and due to access, they had to take down part of a wall but all was explained upfront. I would definitely hire them again. We were so upset about the water because we had just laid new carpet (of course) but Anthony made me feel better once he identified the problem and we agreed upon a solution. Also had them install new sump pumps as we were nearing that time and we wanted to be as safe as possible. Really felt it was a fair price given all the work they did