FAQ's

How can I pay for the work?

Cash, personal checks, bank checks, money orders and credit cards are all accepted forms of payment. We may also offer financing programs, ask your Reliable Basement Services representative for details. We run financing and special offers from time to time, please ask!

Can a “handyman” waterproof my basement?

Any contractor with a truck and a yellow page ad or website can call himself a waterproofing contractor. However, over the past 30+ years, we’ve seen dozens of new waterproofing companies in our area come and go in a few months or years due to financial problems or the inability to service their customers. We literally invented basement waterproofing, and it’s all we do! Remember, if something sounds too good to be true, it probably is!

My basement is finished. Will you be able to fix my problem?

Yes, we are a full-service basement waterproofing contractor so our Basement Advisor has a number of solutions. In many cases, all the waterproofing can be done from the exterior. If that is not possible, we can solve the problem from the interior with as little impact as possible on the interior finishes. This may include minor things like removing a section of the paneling or drywall, or pulling back the carpet. Your personal advisor will be able to share details.

What can I expect from a basement waterproofing estimate

You should expect a quick, stress-free, fair and thorough quote from a reputable and experienced basement waterproofing engineer.

Why should I fix my basement?

There are many reasons, from health to peace of mind. Amongst the more important reasons are: a healthier living environment, increased living and storage space, avoiding further damage to your belongings, increased property value.

How long does the average job take?

The majority of our basement waterproofing jobs can be completed in one day. However, there are some larger scale jobs that may take multiple days to complete. When we give you a quote we’ll let you know what to expect.

What is the average repair cost?

The cost of basement waterproofing depends on what specific solution is being used. All estimates are free of charge for this very reason. Our Basement Waterproofing Advisors are trained to recommend the most practical and economical solution for your particular situation. Smaller jobs may only be a few hundred dollars; larger scale jobs can be several thousand.

What happens if the problem recurs after you do the work?

We offer a guarantee and customer satisfaction with all our jobs. We were our perfection of service on our sleeve. So give us a call and we will make it right.

Will I have to wait around all day for your Basement Advisor to show up? How about your work crew?

No. After you provide us with your information, our Customer Service Representative will generally provide you with a small time frame for your estimate.

Do you do work in crawl spaces?

In most cases the answer is yes, but it really depends on your particular problem. Unlike some basement waterproofing contractors, we do not push you into waterproofing the entire basement if it is not necessary (unless you prefer it). We offer several basement waterproofing solutions, both from the interior and exterior, not a “one-size-fits-all” system. Our Basement Waterproofing Advisors are trained to recommend the most practical and economical solution.