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It went fine even though I didn't need their service. I had also contacted a plumber who determined it was from an AC backed up pipe. Dominick still came out and verified the situation. He also was professional to offer a quote on the ejector pump which was lower than the plumber. The plumber matched that price. He also checked out our sump pump as a courtesy. I didn't need Reliable's services but I would recommend them just for their professionalism and honesty.