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Apr 15, 2016 | | Aurora , IL
Client's rating: 5 of 5

" Showed up on time and completed job within quoted timeframe. Price was reasonable for the work performed. I would hire again and have already referred them to a friend."

Apr 28, 2016 | | Elmhurst , IL
Client's rating: 5 of 5

"They were very easy to work with and talk to. They answered all of our questions. They stuck to the quote even when asked to do a few changes. The quote was lower than all of the other quotes with comparable equipment, warranties and installation. The clean up, dust control and time to complete the job were good. (Interior basement drain tile system)"

Apr 29, 2016 | | Elgin , IL
Client's rating: 5 of 5

"I was absolutely amazed at the quality work this group did. They were timely, professional and delivered a quality basement build. I would recommend them to absolutely anyone seeking maximum value without compromising quality. Vince, Jeff, Mike and Jim are the cream of the crop and we could not be more pleased!"

Feb 24, 2017 | | Broadview , IL
Client's rating: 5 of 5

A great experience from start to finish. Dominick came out to give me an estimate in the spring of 2016, and I had to call him back in Feb of this year. He was no pressure, very reasonable price, and prompt and courteous, returning my calls in a timely fashion and patiently answering my questions. The crew that came out was great. Polite, conscientious of my space, good workers. There were a few miscommunications and snafus in the process, but nothing that was a major issue. Dominick followed up at the end of the job to make sure everything went well. I highly recommend them.

Feb 24, 2017 | | Deerfield , IL
Client's rating: 5 of 5

Our whole experience with Reliable Basement Services was wonderful. Our initial phone call was answered promptly and professionally. Their estimator, Alex, was able to come out the same day to provide an estimate. Alex was on time and patiently answered all of our initial and followup questions. He understood our request to keep the work area tidy as it is a finished basement used as a playroom by our young children. Alex communicated our request to the technician who was prepared with drop cloths and a wet/dry vac. The day of the work, the technician, Frank, called to inform us that he was on his way. He arrived on time and completed the work within the estimated time of completion. Frank was polite, professional, walked us through the work he was performing and took precautions to limit the amount of dust and debris. When the job was completed, the area was left as clean as he found it

Jan 28, 2017 | | LaGrange , IL
Client's rating: 5 of 5

It went fine even though I didn't need their service. I had also contacted a plumber who determined it was from an AC backed up pipe. Dominick still came out and verified the situation. He also was professional to offer a quote on the ejector pump which was lower than the plumber. The plumber matched that price. He also checked out our sump pump as a courtesy. I didn't need Reliable's services but I would recommend them just for their professionalism and honesty.

Jan 21, 2017 | | Downers Grove , IL
Client's rating: 5 of 5

Anthony came out right away and identified the problem (there was more than one.) He offered several solutions and scheduled the work for the next day. The workers were punctual and as clean as possible (no small feat when you are drilling cement.) Our basement is finished and due to access, they had to take down part of a wall but all was explained upfront. I would definitely hire them again. We were so upset about the water because we had just laid new carpet (of course) but Anthony made me feel better once he identified the problem and we agreed upon a solution. Also had them install new sump pumps as we were nearing that time and we wanted to be as safe as possible. Really felt it was a fair price given all the work they did

7 results found. Viewing page 1 of 1.

Testimonial

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"good job, nice people, and the basement doesn't leak." Dale S - Darien, IL


"Quick response, quick fix of basement leak, friendly, and flexible with days/times. I would use again without even shopping around for basement leaks, and sump pump backups."

Rick D. - Naperville, IL


"There is a reason Vince named his company Reliable Basement Services - because they are. Communication was excellent before, during and after the project. The quote was highly competitive and the service was on time, on task, and expertly executed. This was a stress free experience - I had no worries knowing that Vince and his staff are reliable, ethical and professional. A job well done! I have no more seepage with these recent rains and no more musty basement odors - my basement is dry, what a relief!"

Cheryl S. - Villa Park, IL


"Very professional, customer oriented, customer focused, and customer centric. "

Ray I. - Batavia, IL


"Vince responded to our request promptly, was very professionaland affordable. "

Rose T. - Winfield, IL


"they were quick and efficient. Very good job"

Gerald S. - West Chicago, IL


"So far, so good, they were on time, did work for quoted price, but the proof will be in the pudding (years to come)."

Naperville, IL


"Vince and his crew were excellent in terms of completing the job as perscribed and on schedule with an eye toward minimizing the unavoidable mess associated with such a job (installed an interior drainage line to a sump pump to eliminate leakage along a concrete block foundation). Had them back to do a different job (backup sump installations) and were equally proficient in their work. I waited to do this review until after a number of hard rains to see if the work did in fact solve my leakage problems. My basement has remained absolutely dry. Would absolutely recommend to others."

Clarendon Hills, IL


"Great guys, punctual, clean, neat, and polite. They worked their butts off and did a wonderful job. I was among the last of their outside jobs for the year so it will be Spring before I will know if what they did fixed the problem, but I am sure it did, and confident that if there are any issues, Vince will take care of them. This was an altogether painless experience for me, and that means a lot to me because several years ago I suddenly found myself owner of, and responsible for, a huge, 92-year-old house that needs tons of work to make it up to snuff. Reliable Basement Services has taken away one big worry and I appreciate them greatly."

Charlene - Melrose Park, IL


"Ron Installed a sump pump system; everything went well & I'd recommend him to others."

Chuck - Homer Glen, IL


"Two of my neighbors referred me for the steel grate window well covers. I called for a quote, and they came out the same day to install them. I am so happy with my new window well covers, and the price was incredibly reasonable. I've been telling everyone else on our block."

Jennifer - Oswego, IL


Review by Mike M. in Schaumburg, IL
Project: Waterproof a Basement or Foundation
Comments: Came on time and got the job done. Pricing was competitive. Only minor thing is that there was a more sealant that was came out the back of the crack to the exterior than I thought was typical.



Review by a Neighbor in Downers Grove, IL
Project: Waterproof a Basement or Foundation
Comments: Hired this firm to solve a recurrent seepage problem in the basement, which included filling two cracks in the wall and installing interior drain tile. The person who came to inspect the problem spent more than an hour troubleshooting the various possible causes and explained my options clearly, without trying to oversell the most expensive choices. The crew that actually performed the work was punctual and worked hard, including staying late into the day to finish all the work in one day. The price was in the same general range as quotes from competitors. It hasn't rained hard enough to assess the quality of the work.


Review by a Neighbor in Villa Park, IL
Project: Waterproof a Basement or Foundation
Comments: what a great experience to work with them, very helpful !


Review by a Neighbor in Hanover Park, IL
Project: Install Interior Foundation Drains or Sump Pump
Comments: Vince is a good communicator and explained things well. The storm drain I was having fixed and connected to sump pump turned out not to have any connection at all. I was told they will have to open up my finished basement in order to connect to sump pump. I just had the workers drop the concrete floor, which was part of the original plan. The work was okay ..surface could have had a smoother finish though.


Review by Ron G. in Yorkville, IL
Project: Waterproof a Basement or Foundation
Comments: Very prompt, guys did a great job, explained everything to me and clean up when finished.


Review by Sue R. in Romeoville, IL
Project: Waterproof a Basement or Foundation
Comments: Good communication and was able to schedule service in a short timeframe.


Review by Chad G. in Batavia, IL
Project: Waterproof a Basement or Foundation
Comments: They did a great job. Vince came out quick for an estimate. Price was very fair and his knowledge was excellent. The technician that came out to do the work was on time, quick, and left the place cleaner than when he got there. Overall, I was very impressed!


Review by Rita P. in East Dundee, IL
Project: Repair a Poured Concrete Wall
Comments: they did the work and it was great they even cleaned up after themselves the basement is clean and dry


Review by J V. in Montgomery, IL
Project: Install Interior Foundation Drains or Sump Pump
Comments: great job


Review by Chris K. in Joliet, IL
Project: Remodel a Basement
Comments: We hired Reliable Basement Services to finish our basement. The workers performed a quality build at a competitive price. They worked extremely hard and were willing to offer advice and ideas. I would recommend that if you are interested in finishing a basement give Reliable an opportunity because you will not regret it and they will more or less come close to or beat the competitors price. They showed up on time every day, performed the tasks to our satisfaction, and were professional. They completed the basement at the price quoted and in the estimated time they originally quoted. If you want the most bang for your buck go with them!!!!!!


Review by Tunde F. in Bolingbrook, IL
Project: Repair or Replace a Sump Pump
Comments: He was very professional, walked me through test case scenerio's to see if we could resolve the issue on the phone, this was at almost midnight. Came out first thing in the morning to get it fixed. Will definately recommend him to others.


Review by Carol C. in Aurora, IL
Project: Waterproof a Basement or Foundation
Comments: Very professional, showed up on time and completed job within quoted timeframe. Price was reasonable for the work performed. I would hire again and have already referred them to a friend.


Review by a Neighbor in Elgin, IL
Project: Remodel a Basement
Comments: I was absolutely amazed at the quality work this group did. They were timely, professional and delivered a quality basement build. I would recommend them to absolutely anyone seeking maximum value without compromising quality. Vince, Jeff, Mike and Jim are the cream of the crop and we could not be more pleased!


Review by Dale S. in Darien, IL
Project: Waterproof a Basement or Foundation
Comments: good job, nice people, and the basement doesn't leak.


Review by Brian D. in Oswego, IL
Project: Install or Replace Foundation Drains
Comments: Vince evaluated a problem that I thought was potentially related to a cracked or plugged drain tile. Vince evaluated the problem by scoping the the drain tile. He made some adjustments to a new sump pump I had installed and my problem was solved. His evaluation was honest and accurate. We experienced heavy rains and since and the sump and drain tile is working, no water pushing up through my foundation due to hydrostatic pressure. I have since had Vince repair a couple of cracks where I had slight leaks. No more leaks and a dry basement. I would recommend Reliable Basement Services.


Review by a Neighbor in Geneva, IL
Project: Waterproof a Basement or Foundation
Comments: The job required two visits due to the multiple cracks. The first visit was to apply the material into the hairline cracks and the 2nd was to ensure the first application worked properly. The cost was reasonable and Vince is very easy to work with.


Review by Rick D. in Naperville, IL
Project: Waterproof a Basement or Foundation
Comments: Quick response, quick fix of basement leak, friendly, and flexible with days/times. I would use again without even shopping around for basement leaks, and sump pump backups.


Review by Ray I. in Batavia, IL
Project: Waterproof a Basement or Foundation
Comments: Very professional, customer oriented, customer focused, and customer centric.
Sump Pump Install
Hire Again: Yes

Had a new sump and back up system installed.
Recommened new sump/back up system over more expensive options. Since our water problem was only related to mechanical issues with the pump(s), recommended a better product. I also liked their back up solution the best (cant recall the name right now). Other companies wanted to install complete drain/tile system. When I explained my history to them they changed their tune a bit, but a lease Reliable asked questions before jumping to solutions.

Initial phone contact with front office very good, polite and responsive.
Initial visit went very well. Looked over the whole basement and asked many questions regarding our history before recommending a solution. Agreed on a price (that included the Angie's list discount!) which was very competitive with the others.
Installer came early, called to ask if he could come early. Finished work professionally and neatly, was knowledgeable about the product(s) and explained their operation well.
Follow up phone calls checking on the installation were done well and I can say with full confidence that I had a good / very good experience with Reliable.



Review: Kevin H
NAPERVILLE, IL

Basement Waterproofing
Hire Again:
Yes
Description Of Work:
Reliable repaired two cracks in our basement wall and cleaned out our basement window wells that were clogged. They also installed a new sump pump and buried a drainage pipe in our backyard to direct the water coming out of the sump pump and from our downspouts to the rear of our property.

Member Comments:
Vince was very friendly and prompt to respond for an estimate. He told us that the basement window wells were clogged and needed to be cleaned out. We also had water seeping in from two other spots in addition to the windows. He said we probably had cracks in the basement wall itself, but couldn't be sure until we removed some of the drywall. He recommended doing this, and also recommened a new sump pump (we had only a small one that was inadequate for heavy rains). Our old setup had the gutter downspouts and sump pump discharge emptying to an area that was still fairly close to the house. He recommended burying a pipe to collect this rainwater instead and directing it to the rear of our property. He also told us that other companies may recommend a much more expensive project of installing new drainage tiles in the basement (he was right), but that this was unneccesary to correct the problem. The day of the project went very smoothly. After removing the drywall, we did indeed have cracks in the basement wall. These were repaired, the window wells were cleaned out, the sump pump was installed, and the drainage pipe was buried - all in one day by the Reliable team. We haven't had any more water in the basement since - so far so good!


Review: Alan K
CHICAGO, IL

Category:
Basement Waterproofing
Hire Again:
Yes
Description Of Work:
They came to my Lincolnwood home yesterday to fix one area in my basement that was leaking.

Member Comments:
They carefully took off the paneling. Then they sealed the crack and carefully put the paneling back. They did a really good job! They also made some very helpful gutter recommendations to get the water away from my house.


Member:
Alan K
Westmont
Hire Again:
Yes
Description Of Work:
They came to my property in Westmont to fix 2 large basement cracks. They also sealed cracks around the perimeter of the basement.

Member Comments:
They used epoxy urethane to fix the cracks. I had high levels of radon in my basement before they did the work. When the radon people came the next day, the levels passed the inspection. This company specializes in basement cracks, but they also took care of the radon problem for me. It was like an added bonus!


Review; Roberta A
Lombard, IL 60148

Basement Waterproofing
Hire Again:
Yes

Description Of Work:
The men cleaned out a crack under a basement window and patched it. They put in expanding epoxy substance under pressure that will fill all the cracks behind the wall. Lifetime guarantee. since there has been no rain (yet) I don't know if the leak is gone. I have high hopes!

Member Comments:
Reliable had the best price and best recommendations on Angie's list as well as a coupon of three companies called. Vince was very knowledgeable and friendly. I waited a while to make the final appointment and then called and they came within 2 days. The men who came were young but seemed to know their business. They were quite early, having finished another job, but that was fine. The job took a little over an hour and one of the men explained everything to me when they were done. They did an excellent job cleaning up the mess and taking all the debris away. I would definitely use them again and recommend them for any basement issues.


Review: Mattie H
WESTCHESTER, IL 60154

Hire Again:
Yes
Description Of Work:
I used Reliable Basement Services LLC to install a sump pump and a backup sump pump for me.

Member Comments:

I had used them to repair a crack in my basement before, so this is the second time I used them. He was just one guy who came and he was fine. I felt comfortable with him here. He gave me directions for the backup sump pump and the information about it but he did not really explain a lot to me, I would have liked him to. I think it was because he probably did not speak English. He gave me an instruction booklet that came with the sump pump. The price seems reasonable when I compared it to other companies. I would use him again in the future if needed.


Review: Sue C
CHICAGO, IL 60647
Hire Again:
Yes
Description Of Work:
The company replaced a 5year old Zoeller pit sump pump and installed a new Zoeller pit sump pump and a Nex-Pump back up system. The new pump is quieter....a welcome benefit.
Member Comments:
I was very impressed. My basement waterproofing project had several facets and Vince broke out the estimate as line items. I had to change the scope of the project at the last minute and had to change the work date. Vince and the company were very friendly and flexible in helping get the project completed. The crew was punctual and helpful in answering my questions and in showing me how the system worked. I will work with them again to finish the other facets of the project.


Review: BILL B
BURR RIDGE, IL 60527
Hire Again:
Yes
Description Of Work:
Replace sump pump and install back up pump.
Member Comments:
I had contacted several service providers but found that Reliable solved the 'root' cause of my leaking basement floor. Others misdiagnosed the problem suggesting internal drain tile systems. Needless to say, I was gratified the problem was more contained, and appreciated the incredible service delivery team. I plan to use later this month to install an outdoor drain system.


Review:Wes C
Chicago, IL 60631
Description Of Work:
Installed a battery back-up Nex-Pump.
Hire Again:
Yes
Member Comments:
Very satisfied. The Nex-Pump has a nine hour battery life and self-diagnostic system. Its a great product that more than meets my needs. Reliable were able to install the pump within a week of my phone call and just in time for my vacation so I could enjoy the trip without worry.


Review:JEFF K
LOMBARD, IL 60148
Hire Again:
Yes
Description Of Work:
Installed a Nexpump dual pump and filled four foundation cracks.
Member Comments:
Scheduled an appointment online, they were very quick to respond; setup an appointment. He promptly arrived on time, looked over job, made recommendations. Vince (the owner) has the best prices for the Nexpump. I received two other quotes for about $800.00 MORE than for what Vince's company did the job for. He has outstanding customer service! The work was scheduled for 8/27/10; his crew showed up, did the job and cleaned up. If you want a top notch company to fill foundation cracks and install the Nexpump, you have to call Reliable Basement Services, LLC. BTW, I called a competitor Diamond Plumbing, when I received the outrageous quote; I knew why he called himself Diamond Plumbing (way too expensive). Save time and money, just call Vince; oh don't forget to use the 10% off Angieslist.com coupon!!!



Review: Brent M
ELMHURST, IL 60126
Hire Again:
Yes
Description Of Work:
Interior drainage in basement, three drywells installed in backyard, extended downspouts with hard pipes and drainage tile away from house.
Member Comments:
Overall we were happy with the project. Dan provided the estimate and understood our problem was more than just in our basement. Reliable Basement was the only provider who offered interior and exterior solutions to us at what we felt were reasonable rates. I made several calls to Dan and Vince to ask questions and change the scope of the project. They were helpful and willing to work with us. Workers were respectivefull of our home and yard. They performed the work as we discussed and were prompt. My only negative comment would be that they left a few drink bottles and other small garbage behind.


Review: Carie A
Aurora, IL 60504
Hire Again:
Yes
Description Of Work:
After discovering that our basement carpet was wet, we concluded that there must be a crack in the foundation wall behind the paneling of our newly purchased home. The crew came out and discovered two cracks - one was clearly leaking, the other seemed dry. We opted to have both filled to be safe.
Member Comments:
Overall, we had a good experience. The two person crew managed to remove the paneling without cracking it - a significant feat considering each 2 inch strip was glued together. They were courteous and professional. One minor complaint: After failing to arrive more than 30 minutes after the scheduled appt. time, I called and was informed they were running an hour or more behind schedule.


Member:
Glenn B
Aurora, IL 60506
Hire Again:
Yes
Description Of Work:
Had 2 new sump pumps installed with battery back-up and alarm.
Member Comments:
It was Saturday morning and we had just been pounded with 7 inches of rain. My sump pump burned-out and I didn't know who to call. I checked Angies list and found Reliable Basement Services. I had called 4 places and Reliable was the only one that could help me right away.The guys were at my house ahead of schedule and installed a new sump pump of theirs plus a deluxe model I had just purchased from Lowes. My basement went from being entirely covered with an inch of water to 80% dry by the end of the day. They spent 2 hours installing everything and it was all working great by the time they left. It cost me $499 for 2 hours of service and a new pump, which I though was reasonable on a Saturday. I'm just glad they made time for me.


Review:Ted Billups
St. Charles, IL 60174
Hire Again:
Yes
Description Of Work:
Fixed one large and two small cracks in outside wall of house. The large crack was actually leaking the day they fixed it. We also had some expanded/cracked drywall in the interior stairwell to the basement. They replaced drywall and painted it to match exactly.
Member Comments:
The project was scoped/priced accurately and quickly. Very friendly and "honest". They fixed it exactly as planned.


Review: Kevin L
WOODRIDGE, IL 60517
Hire Again:
Yes
Description Of Work:
install 2 Nexpump systems, replace 2 old sump pumps
Member Comments:
wonderful, we sleep better and do not worry about the flooding of basement since our sump pump was quite active due to deep basement. worth the money for the service and the job.


Review: Robert Porter
ELBURN, IL 60119
Hire Again:
Yes
Description Of Work:
I used them to seal the cracks in the walls.
Member Comments:
I was happy with them. They were professional, prompt and courteous. The quality of their work was good.


Review: Jane H
FOREST PARK, IL 60130
Hire Again:
Yes
Description Of Work:
Drain tile and sump pump installation.
Member Comments:
Seamless job-- Vince was quick to respond and helped out on the job site as well.

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Value Statements

What makes us different

  • Best basement waterproofing warranties in the industry
  • Free inspections & written estimates
  • Licensed, Insured & Bonded
  • Prices typically 15%-20% less than our competitors
  • Highest quality and most advanced products
  • Prompt and courteous service
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